1. Introduction
LipaGas Energy Limited ("LipaGas", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and clean energy services (collectively, the "Services").
This policy is designed to comply with the **Kenya Data Protection Act (2019)** and follows global standards for data protection, including the General Data Protection Regulation (GDPR).
2. Data Controller
LipaGas Energy Limited is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@lipagas.co.
3. Information We Collect
We collect information that you provide directly to us, information we collect automatically when you use our services, and information from third parties.
3.1 Information You Provide
- Account Information: Name, phone number, email address, and physical address for deliveries.
- Payment Information: M-Pesa transaction details, bank account information, or credit card details (processed securely via licensed payment gateways).
- Communications: Records of your interactions with our customer support teams.
3.2 Information Collected Automatically
- Location Data: Precise GPS location to facilitate accurate doorstep delivery of LPG.
- Usage Data: Information about how you interact with our App, including energy consumption patterns via Smart Meters.
- Device Information: IP address, device type, and operating system.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual Necessity: To fulfill our agreement to provide energy services to you.
- Legitimate Interests: To improve our services, prevent fraud, and maintain security.
- Consent: Where you have specifically agreed to receive marketing communications.
- Legal Obligation: To comply with Kenyan laws and regulations, including tax and safety standards.
5. How We Use Your Data
We use your information for the following purposes:
- Providing and managing your energy supply and delivery.
- Processing payments and preventing fraudulent transactions.
- Monitoring energy usage and providing insights via LipaGas OS.
- Communicating critical safety alerts and service updates.
- Personalizing your experience and improving our platform.
6. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Delivery Partners: Logistics providers involved in the fulfillment of your orders.
- Payment Processors: Licensed financial institutions like Safaricom (M-Pesa) to process transactions.
- Regulatory Authorities: The Office of the Data Protection Commissioner (ODPC) or other government bodies where required by law.
- Service Providers: Cloud hosting (e.g., Vercel, AWS) and analytics providers.
7. Data Security and Storage
We implement robust technical and organizational measures to protect your data, including encryption in transit (SSL/TLS) and at rest. Your data is primarily stored within secure servers, and we ensure that any international transfers meet the adequacy requirements of the Kenya Data Protection Act.
8. Your Rights
Under the Kenya Data Protection Act and global standards, you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data (the "right to be forgotten").
- Right to Object: Object to processing for direct marketing or based on legitimate interests.
- Right to Portability: Request transfer of your data to another service provider.
9. Cookies and Tracking
Our website uses cookies to enhance performance and analyze traffic. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.
10. Contact Us
If you have any concerns regarding your privacy, please reach out to us:
LipaGas Energy Limited
Data Protection Officer
Nairobi, Kenya
Email: privacy@lipagas.co
Phone: +254 112 250 250